We offer conditional 7-day money back guarantee for systems, and 30-day money back guarantee for accessories. The conditions include non-refundable items and a restocking fee. Why restocking fee? We do not want to profit by selling low-quality products and charging high restocking fees. However, restocking fees become necessary in order for us to keep our costs and prices down. A majority of customers never return items. When items are returned in non-resellable condition, we are forced to sell them as used and below costs. If not paid by those who returned them, the additional costs must be "shared" by others, which we believe is not fair. We choose to keep our prices down by charging a restocking fee to non-defective, non-fault returns. We try to keep the restocking fee as low as possible and in line with the cost associated with the return. Therefore, we have devised the following rules to determine the restocking fee:

Non-Refundable Items
The following items are not refundable even if returned within the time limits:

• Shipping charge
• Labor charge for systems and testing
• Opened software
• Opened and used cases (chassis)
• Any items that are defaced or physically damaged by end-users. We reserve the right to check the conditions of the returned items before issuing a refund
• Any items that become non-functional due to user error or virus
• Clearance items that are marked as non-refundable
• Any items that have the warranty label/mark removed by customer that cannot be verified as our products
• Any items that do not have a matching serial number between the product and the original receipt
• Any retail boxed items returned without the original retail box, manual, driver CD/diskette, or cable set
• Systems returned after 7 days
• Any other items returned after 30 days

Items with 0% Restocking Fee

• No restocking fee for items that are returned due to our shipping error or shipping damage to the customer. We reserve the right to confirm the error. A Discrepancy Report or Shipping Damage Report must be filed within 7 days.

A restocking fee is applicable whenever the return is due to "Wrong item ordered," "Customer does not like the product," "Item no longer needed," or "Couldn't get it to work." The actual restocking fee depends on the item and its returned conditions as outlined below:

Items with 15% Restocking Fee (Must be returned in 30-days)
We charge a 15% restocking fee for the following items:

• Optical drives
• Any other accessories

Items with 20% Restocking Fee (Must be returned in 7-days)
Depreciation and thus our cost are the highest for these returns, for which 20% restocking fee applies:

• All systems