Please read Warranty Policy first before sending items back to us. If you believe that the product you received is defective and your warranty has not expired, you must first send an online RMA request to obtain a RMA number. The RMA Order number will allow us to track your return much easier and faster. After receiving your RMA order number, pack the defective item(s) very well with all the original packaging and supporting materials such as cables, manuals, and drivers, a copy of the original invoice, and a copy of the RMA Return Request Confirmation.

Customers are responsible for the shipping cost of shipping items back to us. Ship your returned product(s) to FuzionTek using the carrier of your choice. We suggest that you select a method with the ability to trace the shipment.  FuzionTek is not responsible for shipments which the carrier cannot provide proof of delivery. NO COLLECT SHIPMENTS WILL BE ACCEPTED without prior authorization from FuzionTek.  Shipments arriving at FuzionTek with charges due are subject to being returned (un-repaired) with all charges, including return expenses, due and payable by the originator.

No phone call or e-mail will be required. If necessary, please use our FTAssets Support System for customer service support. Ship the item(s) to:

FuzionTek Repair Center
RMA # ____________
3200 Cobb Galleria Pkwy
Suite 255
Atlanta, GA 30339 USA

Customer must package the products properly. FuzionTek is NOT responsible for any damage to the products during transit by the shipping company. Damaged items are not eligible for warranty service. All electronic parts should be wrapped in anti-static plastic bags and shock-resistant bubble-wrap. There should be at least two inches of cushioning material such as peanuts or open cell foam between the anti-static wrapped item and the walls of the box.

We suggest that customers obtain a receipt & tracking number from their carrier for any packages shipped back to us. FuzionTek is NOT responsible for any package lost during shipping.

The time it takes for us to send you the repaired or replacement product depends on several factors:

1. What kind of product is being serviced?
2. What caused the defects?
3. Is it a repair or replacement?
4. Repair/replacement component availability.
5. The status of your product's warranty.

For some categories of products, such as optical drives, cables, and accessories, a replacement of the same or equal item will normally be shipped to you within 1-7 business days after the defective item is received.

For items such as systems that you have been in receipt of for less than 30 days, the replacement/repaired unit should be shipped within 7-14 business days. For items that you have been in receipt of for more than 30 days, the replacement/repair process may take 2 to 4 weeks. In such situations, we will take every action to ensure the most expedient RMA process possible.  In most cases, expedited service is available for an Expedited Warranty Service Fee; please consult your FuzionTek Support or Sales Representative for more details.

If the product is covered by warranty, FuzionTek is responsible for the cost of shipping the item specified in the RMA back to the customer within the Continental US.  All shipping and customs fees associated with international shipping must be secured by credit card prior to shipment.  All replacement/repaired products are shipped UPS Ground if available, unless a rush is requested. The upcharge of such a shipping upgrade (UPS Next-day air, 2nd-day air, or 3-day select) is to be paid by the customer prior to shipment. The customer is responsible for ALL shipping charges relative to Out-Of-Warranty RMAs.

During the Support & RMA process, if it is determined to be a specific component at fault and, based on the sole discretion of FuzionTek Technical Support, we can send a replacement part out to you as an advance RMA (cross-shipment). All advance RMAs must be secured by credit card. If the defective part is not returned within 15 days from the time the replacement part is shipped, your credit card will be charged for the value of the part and all shipping charges. With all advance RMAs, FuzionTek is not responsible for any damages caused by improper installation. Please note; improper installation will void your warranty. It is your responsibility to know how to properly work with the hardware you are replacing. Accessory purchases are not eligible for advance RMA.

When a product is returned as defective, the FuzionTek Technical Support team will test it for verification purposes. If it is found to be non-defective, you will be responsible for all related return-shipping charges and an assessment fee will be added. If a product replaced under an advance RMA is received as defective and is found to be non-defective, you will be responsible for all related shipping charges, cost of the replacement product provided to you and an assessment fee. In either scenario, all payments must be secured by credit card prior to shipment. For items that are found to be defective, there will be no assessment fee.

By placing an order with FuzionTek, you acknowledge that you have read and agree with this policy.

Notes:

1. No e-mail or phone call is necessary to return an item!
2. Read and follow the instructions on the RMA and Discrepancy forms carefully.
3. See Warranty Policy for Limited Warranty Exclusions.