Warranty Procedure
Please contact our Technical Support Team FIRST by submitting a trouble ticket via our FTAssets Support System. Upon submission of a support ticket, we will begin the troubleshooting process to determine if a solution is available without return of the product. If FuzionTek Technical Support determines that a return is necessary, please submit an online return merchandise authorization (RMA) request. See our Return Policy for more details. No phone call or e-mail is necessary!

Please note that this policy is a Return-To-Base policy.

One-Year Limited Warranty
All parts (except refurbished items) come with a warranty against manufacturer defect or failure for a period of one year from the date of purchase. This warranty covers replacement or repair of the product, which is determined by availability, our vendor, and the time of purchase. Replacement is often used within 30 days after purchase with the same product or like product when direct replacement is unavailable. Repair is often necessary for items purchased more than 30 days ago. A longer waiting period is expected for repair.

Limited Warranty Exclusions

1. Products damaged by any catastrophe, accident or from neglect, misuse, fault, improper assembly, improper maintenance, inadequate or improper return packaging, or negligence by the customer or any third party. There will be no warranty for external cause to the Products such as, but not limited to, failure of or faulty electric power, air conditioning, operator error, failure or malfunction of any data communications system.
2. Service and repair of accessories, apparatus, attachments or any other devices which are not FuzionTek Products or options.
3. Defacing of product or product labeling (label alterations, serial number missing, serial number no longer discernible, serial number invalid).  All serial numbers are recorded and tracked for warranty purposes.
4. Unauthorized changes, modifications or alterations in or to the Products not installed by FuzionTek.
5. Damage to or loss of any programs, data, or removable storage media.
6. Installation, relocation or removal of the Products or any accessories, apparatus, attachments or other devices.
7. Normal wear and tears.
8. The furnishing of accessories or supplies.
9. Removal, installation and set-up service charges.
10. Damage by shipping carrier.
11. Incompatibility issue.
12. FuzionTek is not responsible for damages of any kind including, but not limited to, direct or indirect damages, lost profits, lost saving, or other special incidental, exemplary or consequential damages whether for breach of contract, tort or otherwise, or whether arising out of the use of or inability to use the product, even if FuzionTek or any distributor, dealer, or authorized service      provider has been advised or the possibility of such damages, or any claim by any other party.
13. FuzionTek reserves the right to change this policy without advance notice.

Software Warranty
Software is not returnable or exchangeable once opened, or if the serial number or registration number has been removed. Opened software includes, but is not limited to, removing the shrink wrap from the software or opening the seal on the envelope.

Any software that has a visible installation code / COA number may not be returned except for media exchange in the case of broken media. Microsoft software products may only be returned for media exchange. No returns or refunds on License products.

Media Exchange is defined as replacement of broken media with working media for a given product due to shipping damage or defective media.

Extended Warranty Options
FuzionTek Standard Limited Warranty term is 1 year from shipment from the FuzionTek facilities. We do offer extended warranty options on products in the FT-PC line. Please contact your FuzionTek Representative to request additional details.

All Other Warranty Coverage
Certain parts may come with extended Manufacturer's Warranty. The equipment manufacturer honors this warranty and FuzionTek assumes no responsibility in honoring this warranty. FuzionTek will attempt to RMA a product to the manufacturer in special cases when requested by the customer for an out-of-warranty processing fee. Customer assumes all shipping costs to manufacturers.

Warranty Forfeiture
Warranty is not granted if a product is received without original invoice. Warranty is void if serial tags, receiving numbers, product stickers, or manufacturer seals have been removed, altered or tampered with. Warranty is void if mishandling, improper use, or defacing of the product that would normally void manufacturer's warranty has occurred. Products damaged due to improper or inadequate packaging when returned for RMA purposes are not granted warranty coverage.

Shipping Costs
Customer assumes all costs shipping to us and we assume the cost in shipping back to the customer within the Continental US. All shipping and customs fees associated with international shipping must be secured by credit card prior to shipment.  All replacement/repaired products are shipped UPS Ground if available unless a rush is requested. The upcharge of such a shipping upgrade (UPS Next-day air, 2nd-day air, or 3-day select) is to be paid by the customer prior to shipment. The customer is responsible for ALL shipping charges relative to Out-Of-Warranty RMAs.

By placing an order with FuzionTek, you acknowledge that you have read this policy and agree with it.